If your purchase was for a physical shipment, follow the instructions to accept the Electronic Letter of Destruction (ELOD) so we can begin processing your refund. You can also cancel your auto-renewal plan by logging into your Trend Micro MyAccount portal (you will have received access credentials after you registered your product) select your product from the “Products” tab and click “Disable Auto-renew now.” When will I receive the refund I requested? Your refund credit will appear on your card or in your PayPal account within 5 - 7 business days of being initiated. Your product will still be active until the subscription expiry date. Pressing 'Cancel Auto-Renewal' will stop the Auto-Renewal Plan.Once you have logged into your order, you will see a 'Cancel Auto-Renewal' button.If you do not have your confirmation email, you can also locate your order by searching using your Email address and the last 5 digits of the credit card you used to purchase. This information can be located in your order confirmation email. How do I cancel the Auto-Renewal Plan on my subscription? To cancel your Auto-Renewal Plan, log into your order and follow the instructions below: To request a refund, you must look up your order and then use the “Request a Return” option to submit your request. HijackThis is a serious tool for any user who needs to root out a serious infestation, but wield it with caution.Top frequently asked questions How do I request a refund? The program still installs into whatever directory in which you unzip the file, which can make it hard to locate. The unique ADS Spy tool scans for alternate data streams, which some browser hijackers use to hide from spyware removers. The process manager and hosts file editor help you excise virulent infections. The latest version adds powerful tools to the Config window. Saving the log creates a text document you can post to these forums. To find that out, search the Web for that item's name or go straight to a forum, such as SpywareInfo or Computer Cops. Clicking Info on Selected Item tells you why the entry was flagged as suspicious, but not whether it's actually malware.

Don't check off an item and hit the Fix Checked button unless you're sure it's malware. Pressing the Scan button generates a log of dozens of items, most of which are just customizations.

The tiny program examines vulnerable or suspect parts of your system, such as browser helper objects and certain types of Registry keys. If persistent spyware is bogging down your computer, you might need HijackThis.

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